We provide 24x7 multi-lingual support to all SITA customers. Our teams handle event management, incidents, and service requests. We'll help you resolve and escalate reported incidents to the appropriate teams and act as the communication interface between the IT groups and vendors.

Our global team of IT service professionals and field engineers supports you in optimizing operational performance, adapting to changing business requirements, as well as providing technical support and advice.

Our designated CSMs ensure your contracted service levels are met or exceeded, making sure major incidents are dealt with swiftly and prevented from happening again. Our CSMs proactively seek improvements through a continuous service improvement plan. 

SITA Service Management