No matter how smooth and enjoyable the passenger experience, a single mishandled bag can undo it all. It’s no surprise, then, that baggage management is a leading investment priority for airlines, airports and ground handlers.
26M bags were mishandled in 2022, costing the industry $2.6 billion
66% improvement in global bag delivery rates for airlines that track bags at check-in and arrival
500+ customers use SITA’s WorldTracer® at 2,800 airports globally

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We believe that sustainability and corporate social responsibility can make a positive difference for our people, our industry, broader society, and the environment.

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