SITA Bag Manager is a baggage management and reconciliation system that helps airlines, airports and ground handlers reconcile, track, and manage baggage. It matches bags with departing passengers and tracks bags in real time throughout the airport.

Reduce mishandled bag costs

Reduce mishandled bag costs

SITA Bag Manager tracks every bag that is loaded onto a plane, a ULD or a cart. It scans and evaluates the characteristics of each bag against the flight parameters to ensure bags are loaded onto the right plane. Checking that bags are loaded correctly reduces the number that go astray.

26
million mishandled bags in 2022, costing the ATI $2.6 billion
Avoid flight delays due to offloading bags

Avoid flight delays due to offloading bags

If a bag needs to be offloaded, it can be easily located and removed to minimize or avoid delays. By scanning every bag, SITA Bag Manager can quickly tell you where each bag currently is – plane, ULD or cart.

20%
reduction in the number of mishandled bags with SITA Bag Manager implemented
Ensure Resolution 753 compliance

Ensure Resolution 753 compliance

SITA Bag Manager tracks the complete journey of the bag from check-in to delivery, helping ensure that you meet IATA Resolution 753 requirements. It keeps track of when bags change custody between airlines and ground handlers as well as airlines and airports. It also handles the tracking and monitoring of departure and arrival bags.

Supported by SITA Global Services

SITA Bag Manager is supported by SITA Global Services (SGS), which provides global business continuity through a flexible service model. Our monitoring service ensures your IT systems are reliable and available, around the clock and around the world. Our experts proactively monitor your infrastructure, identifying and resolving problems before they impact your business.

Next steps about

Download the use case Inquire

Explore our related modules

SITA Bag Manager Lite

Simple, affordable, scalable baggage management and reconciliation

Module

Product Resources

Not ‘lost’ lost

Baggage IT Insights 2025

Most bags are back where they belong

within 48 hours!  

Surveys & reports

SITA Bag Manager

Ensure that bags don't get loaded onto the wrong aircraft, saving time and money associated with delayed flights, disrupted schedules, missed connections, and so on.

Use cases

Reduce mishandled baggage and improve customer service

White papers

Baggage Management: Top 5 tips

White papers

Need help with our products?

Book an exploration session and learn more about how SITA Airport Management can improve you passenger flows and if it’s right for you. Or talk to our team for more information.
Talk to an expert
Need help with our products?