The ATI’s only fully managed, end-to-end baggage message distribution system, SITA Bag Message eliminates the need for multiple baggage system interfaces between airlines and airports. It processed over 3.8 billion messages in 2019 and is the backbone of efficient baggage operations for countless customers globally

Simplify baggage system connections between airlines and airports

SITA Bag Message offers a hub-and-spoke solution, so airlines and airports can send messages over one resilient, redundant connection. It eliminates the cost of implementing multiple airline interfaces to connect to airport baggage system vendors.

180+ customers, connected to 560 airlines, 400 airports, and 35 host departure control systems
Guarantee delivery of messages over a secured network

Guarantee delivery of messages over a secured network

The distribution of baggage messages is critical to airline and airport operations. As a fully managed service, SITA Bag Message ensures that airports receive baggage source messages (BSMs) in a timely manner while managing the multiple connections with airline DCS systems. The opposite is also true, delivering baggage processed messages (BPMs) to airline DCS and/or baggage systems.

99.99%
availability over the last 5 years

Supported by SITA Global Services

SITA Bag Message is supported by SITA Global Services (SGS), which provides global business continuity through a flexible service model. Our monitoring service ensures your IT systems are reliable and available, around the clock and around the world. Our experts proactively monitor your infrastructure, identifying and resolving problems before they impact your business.

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Generates pseudo-baggage source messages (BSMs) for bags passing through transfer points without BSMs in time to facilitate baggage sorting

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Not ‘lost’ lost

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within 48 hours!  

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SITA Bag Message

Send messages over one resilient, redundant connection with SITA's hub-and-spoke baggage message system.

Use cases

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