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What makes SITA unique?

SITA is the world’s leading specialist in air transport communications and information technology.

More about SITA

2500+ airlines, airports, ground handlers, and governments, all working closely with SITA

Who we are

Imagine a world where travel connects us all, hassle-free. That's the world SITA has been shaping for 75 years. Back in 1949, 11 visionary airlines came together to create SITA and transform travel forever.

From the beginning, our mission has been clear: to revolutionize the industry. We started by building the world's largest data network and even contributed to the birth of the internet.

Since then we’ve constantly been adding more and more innovations that work for every airline and every airport across the world.

100% Dedicated to the airport transport industry

1 000+ Airport presence

Service excellence

Always-on, support for customers everywhere

Global coverage dedicated to the air transport industry. SITA Service Management is supported by SITA Global Services (SGS), which provides global business continuity through a flexible service model. Our monitoring service ensures your IT systems are reliable and available, around the clock and around the world.

24/7 support

2,800 customers are serviced by us globally

2,000+ IT specialists and field engineers

Discover SITA’s services

Solutions by industry

Explore industry-specific solutions designed to meet the unique challenges of airlines, airports, governments, and more.

Airlines

Airports

Ground Handlers

Innovation at SITA

SITA innovates to enable safer, easier, and more sustainable travel for all.

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Enabling safer, easier passage through the airport

Airports are where great journeys begin

SITA leads the world in airport operations, and we are committed to helping you create safer, easier travel, anywhere. From check-in to arrival, we’re creating frictionless, stress-free and fully autonomous passenger journeys.

We apply our expertise and knowledge to make airport operations smarter and more efficient, significantly contributing to sustainable air travel.

Innovation that’s tried, tested and trusted by world-leading airports.

Trusted by Global Airports – SITA powers over 3,000 biometric touchpoints across Asia, including PEK and 14 airports in India.
Proven Efficiency – At Frankfurt Airport (FRA), Star Alliance Biometrics boosted throughput by 30%.
Meeting the Highest Standards – SITA supports U.S. CBP’s Biometric Exit mandate with 1,200+ touchpoints in leading U.S. airports.

SITA recognized as a technology leader

Solution Titan 2024

SITA named as Solutions Titan in the 2024 Biometric Digital Identity Government Services Prism Report

World's Best Airline Technology Provider 2024

World's Best Airline Technology Provider 2024: SITA. World Travel Tech Awards 2024

Solution Titan 2024

Airport Innovation and Technology Award Delivery at the Saudi Airport Exhibition

Our culture and values

In the air travel industry, everyone likes to talk about frictionless journeys. Only SITA has the capability and capacity to deliver.

Step up for the customer

When we Step up for the Customer, we act with integrity. We show empathy. We use our expertise to help, and try to enhance the experience of our customers and stakeholders.

Dare to grow

When we Dare to Grow, we trust our abilities and potential. We’re optimistic. We’re curious. We challenge the status quo and step out of our comfort zones.  

Try fast / fail fast

When we Try Fast, Fail Fast, we experiment and learn. We test solutions in real time and keep iterating until we succeed. And when things go wrong, it’s a chance to grow.  

Do it together

When we Do it together, we bring diverse minds together to get the job done, better. We support our colleagues wherever they are. We challenge each other and improve together.

Need help with our products?Book an exploration session and learn more about how SITA Airport Management can improve you passenger flows and if it’s right for you. Or talk to our team for more information. 

Real-world impact

Explore all customer stories

Newcastle Airport’s Growth Transformation, supported by SITA Flex Essentials

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Research spotlight

How a multi-cloud solution can deliver an innovative and agile IT infrastructure

For many, cloud-based computing is nothing new. Whether it’s online shopping, email, banking, file sharing or streaming services, cloud technology pretty much underpins every aspect of our lives.