Watch our video about SITA’s ground-breaking trusted traveler credential trial with the Government of Aruba, enabling passengers to use one privacy-preserving digital app with a trusted and digital copy of their passport, while giving the arrival government the ability to pre-clear passengers for boarding.

With global airlines projected to fly a record five billion passengers by the end of 2024, the rapid growth in traveler flows present a significant operational challenge. Fortunately, by bringing to bear the power of biometric technologies – from fingerprint and iris scans to facial recognition – airlines can offer travelers a simpler, more secure, and speedier travel experience using digital identity solutions.

It makes sense for airlines to improve passenger satisfaction wherever and whenever they can. Because satisfied passengers are the ones who want to fly with you again. IATA estimates that airlines will make a profit of just US$5.45 for every commercial passenger carried globally in 2024. That is around the price of a premium cup of coffee in London. But frequent flyers deliver margins of US$28-32 per passenger.