SITA OCS is the only service on the market designed explicitly for the air transport industry (ATI).  It has been developed with the ability to integrate ATI applications. Only SITA has pre-configured ATI applications, which means faster and more personal customer responses with lower integration costs.  Our single end-to-end solution prevents you from dealing with separate companies. SITA will deliver and manage all components.

We tailor your solution with unique ATI integration experience across industry-standard and custom-made applications. In addition, SITA will guide you to build a contact center tailored to your needs which helps you differentiate your offering while ensuring your contact center is more efficient and cost-effective.

SITA provides the world’s largest ATI global network, AirportHub, which already carries significant voice and contact center traffic. We also offer toll-free services in over 127 countries – ensuring passengers can contact their airlines and airports wherever they are. In addition, over 600 pre-connected AirportHub airports are ready for any customer to plug into our new cloud-based SITA OCS solution, which means higher contact center availability and a better passenger experience (through a single seamless interface wherever you fly).